KBSA Setting the Standards

The Kitchen Bathroom Bedroom Specialists Association

KBSA members are not just good specialists. Every one of them has to been in business for a minimum of two years before they can be considered for membership. Officers of the Association inspect their showrooms, their working methods, previous contracts and their financial status. Only if a specialist passes every stage of the inspection are they accepted as a member of the KBSA and, if their standards drop, they can be expelled from the Association. Once they have been approved, the specialist has to comply with an approved Code of Practice, which all members are required to follow.

This includes:

• Having a permanent showroom with properly fitted displays.
• Being able to supply all the products they have on display.
• Offering a comprehensive design and installation service and taking full legal responsibility for all the work involved in the contract, including the fitting of units, plumbing (gas and water) and electrics.

Every order placed with a member is protected by KBSA Consumer Care, the Association unique deposit protection scheme. If for any reason, a member ceases to trade prior to delivery of a kitchen, the KBSA will do its utmost to ensure that the customer gets the kitchen they ordered – and at the price they agreed to pay – providing the deposit does not exceed 25 percent of the total contract value. Alternatively, at the KBSA’s discretion, it will return the customer’s deposit in full.

Remember before you pay your deposit:-
Check the retailer is a current KBSA member – insist on seeing their membership certificate, visit the KBSA web site at www.kbsa.co.uk for a full members listing or call the helpline number 01905 726 066.